20+Steps+of+Service--+Scrambled

20 Steps of Service The steps of service are scrambled. Please place them in the correct order from 1 to 20. Have drinks properly garnished and delivered to the table within 3 minutes.

Take the food order (once the menus are closed is a good rule of thumb) a. Offer appetizers b. Be confident, use positive body language including nodding and words. i.e. “good choice” or “my favourite” etc. You are a salesperson, not a walking, talking vending machine.

Making change (thank you, I’ll be right back with your change). Please do not ever ask the guest if they would like or need change for a bill

Greet the table and ask the guests for their drink order.

Remove all menus

Timing of meals a. Time it to the longest item b. Meals should be served no longer than 5 minutes after the appetizers are cleared. c. It is your responsibility to inform a manager if it has taken more than 15 minutes from the time you order your food to come up in the window.

Smile, say “thank you” once again. If the guest uses a credit card please address them by their name.

Have drinks properly garnished and delivered to the table within 3 minutes.

Clear your table of any plates, utensils or garbage. Clean with spray and re-set for the next guests.

Present the billfold

Survey and maintain (drink re-fills, bring side plates, condiments and pedestal, remove empty glassware, etc.)

Offer coffee or tea

Inform your guests about your steps of service, (“I’ll be right back with your drinks, appetizers etc.”)

Introduce yourself and acknowledge your guest within 90 seconds

Serving the main course a. Once again survey and maintain b. Offer a 2nd drink

Quality check. Listen to the answer. “Fine” does not create raving fans. a. Ask within 2 or 3 bites (60 seconds max) b. And again halfway through the meal.

Clear plates and utensils. Perform final quality check.

Identify our dessert menu and describe a selection

Inform guests on any promotions or specials that are currently taking place.

Service does not stop until the guest leaves the building. Always greet everyone in passing every time.