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=Training and Development=

Boston Pizza
MS Word File of Slides with Verbal Content: Powerpoint File: PDF of Powerpoint:

Organizational Analysis

Operational Analysis

Operational Analysis - specifics at Boston Pizza

Person Analysis

Employee Survey

Manager Survey

Surveys

Intro

Bibliography

Training Session

20 Steps of Service

20 Steps of Service Scrambled

Cooking Times

Group: Alessandra Plati Addie Kerson Tiffani Dabuzinkas Anna Piejka