Employee+Survey

Employee Survey: Well I would have to say that it is either the lighting in the restaurant or the timing and temperature of the food. I love all the people that work here. I have made a lot of friends which makes it fun coming to work. I think that the management is awesome and they are easy to talk to. They arrange a whole bunch of parties and special events for the staff. However, when it is busy on Friday and Saturday night’s sometimes people are not willing to help out other employees, like running food for them if they aren’t able to when it comes up. It is frustrating when you are extremely busy with tables and you come back to the pass-through and you see that your food has been sitting there for a couple minutes and no one has taken it out for you. I get that people are busy too but it would be nice if everyone contributed. A lot of people do run food but there are a certain few who avoid doing it. I don’t really know if it is the kitchen’s fault or my fault as a server for the bad timing of the food. I try to run food whenever I possibly can. There are times when I am way too busy to run food but the second that I have some free time I offer to help run. I think that the training helps you understand the menu and the policies that are used in Boston Pizza. I like the fact that the training is not timed and they determine when you go to the next level based on your performance and understanding of the different jobs in the restaurant. It gives you a better understanding to how a restaurant functions and all of the components. I also liked that the training was very hands-on. However, the training was general in regards to certain things. I think that they need to be more specific when it comes to the computer system and how long it takes to prepare the different menu items. I think that if they did introduce more training sessions they should focus on the complaints that are coming in from the customers. We all know how to do our jobs but I would say that there are certain aspects of the job that we could improve on. I think it would be a good thing if the servers were aware of the customer complaints that come into the restaurant and that way we could try and fix them ourselves and if that didn’t work I think training would be a good way to help fix them.
 * 1) What is the most frequent complaint that you receive from customers?
 * 1) Do you have any major issues or complaints about serving at Boston Pizza?
 * 1) Do you help run other employees food?
 * 1) Do you think that the training provided prepares you for serving your own section?
 * 1) Do you think that continuous training would be beneficial to servers at Boston Pizza?