Training+Session

Alessandra and Anna = customers Tiffani and Addie = servers Explain the relevant points of the Needs Analysis. Include slides about Boston Pizza’s culture and values (Stimulating Recall of Prior Knowledge). An introduction to some of the service issues at the Newmarket Boston Pizza. After conducting the needs analysis, we’ve found that servers could improve on their time management skills in order to ensure fast, accurate and efficient service to all customers. At end of training, you will be able to apply the steps of service on the job in order to manage your time more effectively. As well, you will learn how long different menu items take to prepare. You will also be provided with a handout, which will give the cooking time of different menu items in order to be able to punch them in accurately and on time. You will be tested on this in the short future. Trainers ask the following questions, and ask for trainee feedback. Question: What do you think time management means in a restaurant setting? Ideal Answers: Question: Why is time management important at Boston Pizza? Ideal Answers: Question: Why is team work important to the culture of Boston Pizza? Ideal Answers: Trainers show correct order. Include in Powerpoint. Give a handout of scrambled 20 Steps of Service to groups of 4-5 people. Ask trainees to arrange the steps in the order of importance. You have all learned how to improve on your performance abilities at Boston Pizza and can transfer these to the job. Your performance will continually be monitored so we can maintain a high level of customer satisfaction.
 * 1) Gain attention: Skit (2-3 minutes)
 * 1) Learning Objectives (5 minutes)
 * 1) Stimulate Recall of Prior Relevant Knowledge (5 minutes)
 * Prioritizing many tasks at one time
 * Being able to serve multiple tables
 * Being able to perform effectively on busy nights
 * Ensures high quality of service for all guests/customers
 * Reduces server stress
 * Increases job satisfaction
 * Good quality = returning customers
 * Ensures customers menu items arrive hot and on time
 * Increases job satisfaction because of a high level of interaction
 * Shared responsibilities mean a more balanced workplace, since experienced servers can help less experienced servers
 * Consistent service ensures repeat customers
 * 1) 20 Steps of Service Scramble (5-7 minutes)
 * 1) Feedback/Assessment:
 * 1) Concluding Points